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How much time do I have to make a claim?
You have 14 calendar days from the date you receive your blinds.
What does MeasureSafe cover?
MeasureSafe covers measurement mistakes on any product for which MeasureSafe is purchased during the original order. With MeasureSafe, you are able to change the size (Width and/or Drop) of the order only.
If a product is eligible for MeasureSafe, this will be reflected in your basket when MeasureSafe cover is selected.
What doesn’t MeasureSafe Cover?
- Colour mistakes
- Ordering the incorrect product
- Any ready made blinds, roof blinds, roman blinds & blind parts & accessories are not covered.
- Any cost associated with returning the blinds.
- Any charges for re-delivery.
- Any price difference if the replacement blind is larger than the original.
- Any trade, wholesale or contract/business orders.
- Any differences in size that are within our Tolerance (see section 4. Terms & Conditions). We will not remake a blind within +/- 5mm of the original Width and/or +/- 10mm of the original Drop.
How does MeasureSafe work?
Firstly, we ask you to email [email protected] with the following information within 14 calendar days from delivery of the items, in this structure:
- Full Name
- Order Reference
- Delivery Address
- Contact Telephone Number
- Measurement(s) of the blind(s) you would like to claim for under MeasureSafe in millimetres
- Fitting Option
- Measurement(s) of the new blind(s) you require for the replacement(s) in millimetres, including ‘measurement type’
- Fitting Option
Once we have assessed the claim, if accepted, we will provide you with a “SUP” number and you are then to return any blinds in query back to our specified returns address at your own expense within 10 days – we will not offer a collection service for any blinds in a MeasureSafe claim. The blinds must be returned in the original packaging received and secure. If we receive the return and any components are damaged or missing, we reserve the right to charge you for replacement parts, or in extreme cases where we cannot re-use the blind, the full amount of a new blind. Please see the MeasureSafe terms and conditions for further information
Can I choose a different colour or other blind options since you are making a new one?
No, claims can only be made for identical products, with the same specification and colours. Only the width and drop measurements may differ from the original order.
For our full MeasureSafe Terms and Conditions, please click here.