Terms & Conditions

All information on this website is provided in good faith and for general information purposes only. Company Number: 10587747 t/a WoodenBlinds.co.uk (‘we’ or ‘us’) will endeavour to ensure that all information published on this site is accurate and up-to-date. We reserve the right to make changes and corrections at any time, without notice. Company Number: 10587747 accepts no liability for any inaccuracies or omissions in the Company Number: 10587747 website. Any decision(s) a visitor to the Company Number: 10587747 website makes based on information contained in the website is (are) at the sole discretion of the visitor. Any subsequent damages suffered are also the sole responsibility of the visitor. Company Number: 10587747 accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatever kind resulting from whatever cause. This website and its contents (including all associated domain names and brand identities) are the property of Company Number: 10587747. None of the material may be used without our prior, written permission. All information supplied on this website is subject to copyright protection and as such, copyright, trademarks and all other intellectual property throughout this website remains the property of Company Number: 10587747. You may only reproduce material and/or content of this website for your own personal, non-commercial use. It is strictly prohibited to copy, reproduce, publish, display, broadcast or use this material in any commercial forum unless explicitly authorised to do so by Company Number: 10587747.

ORDER, MANUFACTURE, DELIVERY & FITTING

1. Creating Your Account

When you place an order on our website, you agree that an account will be created on our website. This enables us to process your order and manufacture your goods. It also allows you access to your account to update your personal information, manage your addresses and also view previous orders.

2. Alterations (changes to order)

We cannot guarantee that we can make any changes to an order once it has been accepted, however if you contact us immediately after your order has been placed via email to [email protected] we will of course attempt to change/alter/hold the order where possible. If a response is not received within 2 working hours, please call us to check we have received this request.

3. Shade Variation

Whilst every effort is made to keep colour shades constant we cannot be held responsible for shade variations from the sample colour received in which the customer has ordered the blinds. We cannot guarantee that the shade of any samples products will exactly match the shade of the blinds upon order, due to batch variations.

• Fabrics, orders placed together would be produced from the same fabric batch, however, orders placed at different times may be produced from different batch numbers.
• Wooden Venetian blinds are a natural wood product, and shade variances can occur because of this. If you require the EXACT colour of the blind, please contact our team who will be happy to assist.
• Metal Venetian blinds, we use colour co-ordinating headrails and bottom bars. In some cases these would not be an exact match to the slat on the blind, but a close co-ordinating colour.

4. Tolerance

All our blinds are made to measure and manufactured by highly skilled professionals.

Due to the custom nature of our products, we have a Width tolerance of +/- 5mm and a Drop tolerance of +/- 10mm on all Recess, Exact Blind Size and Fabric Width orders.

Whilst we aim to be as accurate as possible, the two tolerances are due to machinery and blades which cut our fabrics and components. If the blind received in an order is within the correct size and tolerance, then we are unable to replace the blind or accept a return for the item. If there are multiple blinds in an order and only certain blinds have issues, then those blinds will be queried and we would not accept returns for any correct item on an order.

Wooden Blinds are made to measure and due to the way they are cut to size, small chips can sometimes occur on the edges of the slats, this is an inherent factor when cutting the slats and any visible chips or blemishes which are 1mm or less are within our tolerance.

Wooden and Faux Wooden Blinds can sometimes arrive with scratches on the face of the headrail, this is within this product tolerance as we supply a Pelmet/Valance to sit over the front of the blind which would hide any of these manufacturing blemishes from view when the blind is installed.

WoodenBlinds.co.uk will look at each case on a case-by-case basis to resolve any issues you may have with your order.

5. Creasing & Bruising

It is not always possible to avoid some creasing or bruising from occurring during the handling or packing of your blinds. We guarantee that all creases, bruises or other pressure marks will hang out within a maximum of 12 weeks provided that the blinds shall have been removed from the original packaging and hung from rails within 7 days after delivery.

6. Product Features

The assigned product features and attributes of our products are provided to us by the material manufacturer. We cannot be held responsible for any mis-assigned features and/or attributes, and we are unable to cancel or refund any order resulting from this error. If you have any questions with the features of your product, please contact our customer service team before ordering.

Please note; the following features do have some limitations

• “Blackout” or “Blockout”, although the material would be blackout, this actual product can contain some light leakage, as such we are unable to advertise this as 100% blackout. As examples; on a vertical blind you may get light leakage between each slat, on a perfect fit blind you may get light leakage between the material and frame and on a roller blind you will get ligh leakage between the fabric and the edge of the brackets.
• “Waterproof”, although the material would be waterproof, parts of this blind are not. As example, on a faux wood blind the slats would be waterproof, however, components parts within the cassette are not. We do not advertise any of our blinds as suitable for outdoor use, so the term waterproof only applied to internal blinds where there is potential for splashes to be easily cleaned off the product.

7. Dispatch & Delivery

Anticipated delivery dates are approximate and whilst we use our best endeavours to meet delivery dates, we cannot be held responsible for any delay. Neither shall such delay constitute a breach of contract.

• This website is only for delivery of products to customers within the UK and Northern Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
• Delivery charges and estimated timescales are specified in the home delivery information section and when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Hudson Blinds & Shutters Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered, you have checked that there are no defects and that all components are complete.
• * For products qualifying for same day despatch, the order must be made before 11am and all products in the order must qualify. After 11am, qualifying orders will despatch the next working day. -* Blinds are dispatched via DHL on a next working day service, however please allow 1-2 working days for delivery to allow for any long length delays, delays in transit or if being delivered to a courier surcharge area.
• Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
• Refusal of delivery may result in re-delivery charges (unless refused and signed as damaged upon receipt of the item).
• Multiple unsuccessful delivery attempts may result in re-delivery charges. You will be contacted once the item has been returned to us. Returned items are only held up to 4 weeks and may be disposed of after this time.
• As an eco-concious company, we have the well known phrase “reduce, reuse & recycle” at the forefront of what we do. As part of this, please be aware that your order may be sent in recycled and/or reused packaging.
• Some assembly may be required on selected products. For example, our Perfect Fit blinds, you may need to connect the side tracks to the blind (this is outlined within our fitting instructions), and Vertical blind slats may need weights inserting and chains connecting to them.

8. Damages

All products are quality checked before dispatch but in the unlikely event that you experience any issues, these must be reported in writing to [email protected], clearly describing the issue. We aim to respond to all eMails within 1 working day but please allow 5 working days at busy times. You have 48 hours following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. Please do not fit the blind during the investigation process. We reserve the right to request digital images of any issues that you report to us or to request the product be returned to us for inspection, whichever we deem necessary. This does not affect your statutory rights. Once we have completed our investigation, if we deem necessary, we will only replace the made to measure product(s) in question.

Please also retain all original packaging relating to your order, unless you are notified otherwise.

Please note that if the original packaging is disposed of and further packaging is required, this will be chargeable.

9. Replacement Items

Where replacement items are produced, please be aware that due to the shade variation (item 2) and manufacturing tolerance (item 3) the replacement item may differ slightly to the original. We cannot be held responsible for these differences.

10. Prices

The prices indicated are in £Pound Sterling and include all taxes. We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed. We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.

11. Product or Delivery Complaints

Any complaints or queries must be notified in writing by eMail ([email protected]) 48 hours of receipt of delivery. Any complaints made outside this time frame will not be valid.

12. Price & Payment

The price quoted at the time of order is for custom made blinds. All balances due on this order are payable on order.

13. Guarantee

Please see our guarantee page to read our full guarantee – https://www.woodenblinds.co.uk/guarantee

The guarantee excludes any conditions or damages resulting from accidents, alterations, misuse, abuse or failure to follow the printed instructions with respect to measurement, installation, cleaning or maintenance of the product. The obligation of WoodenBlinds.co.uk is limited to the repair or replacement of the blind or the components found to be defective, and excludes any freight charges or associated costs of removal and re-installation. In any event, we will always ask for photographic evidence to show and assist our quality control and management team with their inspections. Any blind to be returned to us for repair or inspection is to be undertaken at the customer’s expense; we strictly ask that the blind is securely packaged and protected as any blind received back with in-adequate packaging will be refused by our warehouse.

• We will cover all components, mechanisms, cords and chains for the full duration of our 3 Year Guarantee. We do have some exclusions, which relate typically to fabrics where we only offer a 1 Year Guarantee on fading, general wear/tear & warpages
• If your blind is under 1 Year since receipt of delivery, then we will cover any labour and delivery back to you at our own expense
• If your blind is over 1 Year since receipt of delivery, then we will not cover labour, collection and delivery at our expense. We will issue you with a quote for the works required but of course stand the cost for any componentry or cords etc.

There are however some conditions and exclusions to the above guarantee, which again can be found on https://www.woodenblinds.co.uk/guarantee

14. Order Acceptance

Your order acceptance will happen when we eMail you the order confirmation to accept it, at this point a contract will start between you and us (WoodenBlinds.co.uk). If you do not receive an eMail within 30 minutes from order and after checking your Junk/Spam folder, please call us immediately.

We recommend that you should always check the eMail we have sent to you with the confirmation of your ordered products to make sure you have ordered correctly; please notify us immediately if you need to change any part of it. We recommend that you call us by telephone so that a customer service advisor can act on this immediately.

We have the right to cancel your order if:

• We have insufficient stock to make and deliver the goods ordered.
• If you have ordered from an island or country where we do not deliver.
• The goods ordered unbeknown to us have been discontinued.
• A pricing error or typing error has occurred due to system failure within our database or website, including the use of any unwarranted coupons. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

15. Returns

All our products listed are made to measure (with the exception of some “Blind parts”). Made to measure products are not subject to Distance Selling Regulations, and where incorrect information or product choices has been provided we cannot issue a refund in these circumstances.

• Made to measure and express dispatch orders may not not be able to be cancelled after placing the order. This is because our orders are automatically processed and manufacture can start at any point. If you require to make a change to or cancel your order, please contact us immediately.
• Made to measure items cannot be refunded or exchanged if incorrect information is provided from you.
• If you wish to return your item, you must inform us of your intention within seven working days of receipt, in writing to [email protected]. We will then provide you with a returns address and support call number. We will organise for the collection of a return where the products are faulty or mis-described. For any other returns reason, including but not limited to returning under our guarantee or through MeasureSafe, you must cover the costs and arrangements of the return.
• A proof of posting or collection must be obtained and retained until we inform you that we have received your item, whether we collect the item or you send the item.
• No postage and packing paid in buying the item or returning the item will be refunded.
• The item and any packaging must be in the same condition as it was when you received it and in a re-saleable condition. If any damage has been caused by your handling which deems them non-saleable in a retail environment then we may reduce your refund of the price paid to reflect the new value of the goods.
• For any damages or defects and how we process the replacement please see clause 11.

16. Cancellation

If you require to make a change to or cancel your order, please contact us immediately.

Note: We aim to begin production on each order received immediately, so any changes must be advised urgently (see Clause 2).

We will advise if the change is possible, and will always do our utmost to accommodate each change; advise if there are any pricing changes, delivery timescale changes or any other factor which may be necessary resulting in your change.

19.1 You can end your contract with us:

• If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 16; or
• If you have just changed your mind about the product you may be able to get a refund if you are within the cooling-off period (if applicable), but this may be subject to deductions and you will have to pay the costs of return of any product received. As explained in clause 19.3 below, this right will only apply if the product you have ordered is not made-to-measure and is a standard product (see clause 19.3)

For the purposes of this clause 19.1 a product will not be deemed mis-described if we are satisfied it is covered by the provisions of clauses 3,4,5,6,7,8 & 9 (where applicable)

19.2 Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at 19.2.1 to 19.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

• 19.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• 19.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control
• 19.2.3 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
• 19.2.4 you have a legal right to end the contract because of something we have done wrong.
• 19.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, these rights, under the Consumer Contracts Regulations 2013, exclude products that are made to the customers specification as made-to-measure products. As the products we manufacture are made-to-measure and are created to the measurements provided by you, the right to change your mind will not apply to any such products purchased from our website. If you want to change any part of your order or cancel your order you will need to contact us within an hour of you placing your order, although if we have started to make the product we will be entitled to withhold from any refund the cost of materials used.

19.4 How long do I have to change my mind?

For standard, non made-to-measure products you have 14 days from the day you (or someone you nominate) receives the goods. As explained above, once we have started the manufacturing of your made-to-measure products, you are not able to cancel the contract

17. Discount’s & Promotions

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms & Conditions. The voucher/offer/discount/promotional code must be entered into the Voucher Code field on the basket page and applied for the discount to be deducted from the order. Unless stated, discounts cannot be combined and only one offer can be applied to any offer. We are unable to retrospectively apply discount codes to orders already placed, or hold the offer for longer than the advertised promotional period. Only one discount code can be used per person, per household. We continually monitor promotions and mis-use of any offer may lead to cancellation of an order. Any items which are already reduced in price, showing a “Was” and “Now” price are also excluded from any promotional voucher offers. We reserve the right to amend or withdraw any discount or promotion at any time.

Free delivery codes only apply to standard non-surcharge mainland UK delivery only & can’t be used for fasttrack or next day delivery options.

If your delivery address is outside the UK or if your postcode / area are the list below, surcharges will still apply:

£10 delivery surcharge

• Scottish Highlands & Islands

• Isle of Man

• Channel Islands

• Northern Ireland

• Isle of Wight

• Isles of Scilly

• AB36-38, BT, FK19-21, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-63, JE, KA27-28, KW, KY1, PA28-35, PA37-78, PH1-2, PH5-50, PO30-50, TR21-25, ZE.

£30 delivery surcharge

• Republic of Ireland

18. Product Images

Product images shown are for illustration purposes only. Whilst we aim to show most accurate representation possible, we cannot guarantee that the colour/texture/finish you see accurately portrays the true colour/texture/finish of the product due to other factors. We always suggest that you order a free sample before making a purchase to make sure that you are happy with the colour(s)/texture(s)/finish(s)/product(s). Our free samples are posted by first class on the same day.

19. Social Media

When you post and/or tag any social media content (including, without limitation, photos, text, graphics, video, comments or any other content) in relation to WoodenBlinds.co.uk on social media sites (such as Instagram or Facebook) (Social Content), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print materials.

By responding to the request with the hashtag #YESWoodenBlinds you agree to the following:

You grant WoodenBlinds.co.uk, through Hudson Blinds & Shutters LTD, (hereinafter referred to as WoodenBlinds.co.uk) a non-exclusive, royalty free worldwide license to use any photos or moving content in relation to which you have responded #YESWoodenBlinds, (hereinafter referred to as Social Content) for its marketing and/or in its advertising, including the online store, emails, social media – WoodenBlinds.co.uk channels and paid social media, store materials and other customer communications conducted by WoodenBlinds.co.uk, its affiliates or partners. WoodenBlinds.co.uk may use, reproduce, distribute, combine with other materials, alter and/or edit your Social Content in its sole discretion.

By replying #YESWoodenBlinds, you hereby represent and warrant that (i) you own all rights (including copyright) in the Social Content uploaded or, if the Social Content is subject to third party rights, you have acquired and obtained all licenses, rights, consents and permissions to publish the Social Content, (ii) you are over the age of 18, (iii) WoodenBlinds.co.uk’s use of your Social Content will not violate the intellectual, proprietary or other rights of any third party or applicable law. You hereby release and discharge WoodenBlinds.co.uk from all claims and obligations to pay you for any use of Social Content and any liability relating to its use of your Social Content in accordance with these Social Media Terms.

By consenting to our request to use your Social Content, you grant WoodenBlinds.co.uk the right to publish your name, username, likeness, caption associated with that content in connection with the use of your content.

If you believe that any Social Content uploaded on our website (woodenblinds.co.uk) infringes on someone’s intellectual property or legal rights, is offensive, infammatory or inappropriate then you can report the photo by sending an email to [email protected].

20. MeasureSafe

MeasureSafe gives you, the customer, greater protection than your legal rights. Our blinds are supplied on a made to measure, bespoke basis – meaning that they are made to your exact measurements you have given to us, where then you do not have any right to return the blinds under

Distance Selling Regulations if they do not fit or if you have provided incorrect measurements.

Our MeasureSafe cover provides that, subject to the exclusions and provisions listed below, if you find that your blinds are not the right size and provided that you contact us within 14 calendar days from delivery, we will replace the blinds.

Please note in particular:

• (i) You must select the MeasureSafe option at checkout before you order the blinds.
• (ii) It is subject to you paying the costs of returning the blinds and our delivery charges (at our standard rate) at the time of your claim.
• (iii) It is subject to you paying an additional amount if the new blinds you require are larger than the ones you originally ordered. We will not re-imburse you any costs if the blinds are to be made smaller.

Please note that this goodwill cover does not affect your legal rights in relation to faulty or mis-described goods.

20.1 MeasureSafe protection is available on specified and highlighted “Made to Measure” blinds in your order confirmation.

Any ready made blinds or blind parts & accessories are not covered.

20.2 You must inform us within 14 calendar days from the date of delivery, beginning on the date on which you receive your blinds

20.3 Incorrectly measure blinds are to be returned unused, and with no components missing, to our specified returns address at your own expense – we will not offer a collection service for any blinds in a MeasureSafe claim.

We ask you to initially eMail [email protected] with the following information within 14 calendar days, in this structure:

1. Full Name
2. Order Reference
3. Delivery Address
4. Contact Telephone Number
5. Measurement(s) of the blind(s) you would like to claim for under MeasureSafe
6. Measurement(s) of the new blind(s) you require for the replacement(s)

Once we have assessed the claim, if accepted, we will provide you with a “SUP” number and you are then to return any blind(s) in query back to our specified returns address at your own expense – we will not offer a collection service for any blinds in a MeasureSafe claim.

The blind(s) must be returned in the original packaging received andsecure. If we receive the return and any components are damaged or missing, we reserve the right to charge you for replacement parts, or in extreme cases where we cannot re-use the blind, the fullamount of a new blind.

You must be given a return “SUP” number before you return your goods and this must be clearly made visible on your return address label.

Returns Address:

WoodenBlinds.co.uk Returns, Unit 51, Tong Park Industrial Estate, Baildon, Bradford, BD17 7QD

20.4 We will strictly check and photograph all components of the blinds of which are returned. All components must be in an unused condition, and once we have approved your return we will the begin to manufacture any replacement blinds.

If there is any part of your claim where we deem you have been negligent in your return, then we reserve the right to charge for any repair to the original blind to bring it back to a re-saleable condition.

We will communicate this in writing should there be any issues.

20.5 Any replacements must be of the same product type, colour and options originally selected in the original order. MeasureSafe only allows you to change the size (Width and/or Drop) of the order.

20.6 If the cost of the replacement product is more expensive than the original product purchased, then you will be asked to pay the full difference between the two prices at the time of re-order.

20.7 You must pay for the cost in delivering the new blinds to you. This ischarged at our standard delivery rates, see “Delivery & Returns”; this fee must be paid for before we are to supply any new blinds.

20.8 MeasureSafe protection can only be used once against the original order.

20.9 MeasureSafe cover applies where the MeasureSafe logo shows on the appropriate order line, and is only available once per customer within a 12 month period.

20.10 MeasureSafe protection is not available to our trade customers, or to any wholesale or for any order of more than 10 blinds.

20.11 MeasureSafe is only available to orders placed within the United Kingdom.

20.12 WoodenBlinds.co.uk reserves the right to cease offering this cover at any given time, without prior notice.

21. Child Safety

It is a condition of sale that depending on the type of blind you purchase from us, your blind wherever necessary will be sent with the relevant safety devices which must be installed alongside your blind, as per our written fitting instructions. These are to keep any chains, cords or loops out of the reach of children. The supplied safety devices must always be installed. It is also important to ensure that any furniture such as cots, beds, chairs, sofas etc. are not placed near windows where children could climb on and any loose cords or chains should never be tied together.