Privacy Policy

Customer Privacy Policy

WoodenBlinds.co.uk is committed to protecting the privacy of its customers.

We will only use the information that we collect about you in order to process your order and to provide you with the best possible service (in accordance with the Data Protection Act 1998). We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order:

• Your Name
• Company Name (if applicable)
• Address
• Email Address
• Contact Phone Number
• Credit or Debit Card details

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by eMail at [email protected], or to our registered office, requesting what information we hold. If you find any inaccuracies we will delete or correct it promptly.

WoodenBlinds.co.uk will never store any Credit or Debit Card details.

We will provide our Delivery Partners with your Contact Name, Delivery Address, eMail Address and any Phone Numbers provided in your order.

Cookie Policy

We use technology to track the patterns of behaviour of visitors to our site and to help personalise the your journey to make the experience as tailored to you as we can.

This can include using a “cookie” which would be stored on your browser. A cookie is a private and confidential text file with unique identification’s, which are harmless.

We require cookies on WoodenBlinds.co.uk to help it function as efficiently as possible for you, for example monitoring what you add into your order basket as you are navigating throughout our site, ensuring when you add it that it stays there – this is known as an Essential Cookie.

When someone visits www.woodenblinds.co.uk we use a third party cookies from other service providers such as Google Analytics – these are known as Performance Cookies. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow any third party services to make, any attempt to find out the identities of those visiting our website.

You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. This we cannot give specific browser advise for, so we would suggest that you speak to your service provider on how to do this if you are unsure.

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. WoodenBlinds.co.uk is committed to upholding the eight Data Protection Principles of good information handling practice.

Call Recordings

When we record a phone call, we collect:

• a recording of the entire conversation
• your telephone number

When making a payment over the telephone, the call recording is paused whilst the card details are captured, therefore no payment information is recorded.

Call recordings will be used:

• to assist in quality monitoring and training of our staff
• to investigate and resolve any complaints
• for the detection, investigation and prevention of crime (including fraud).

If you would prefer for your call to not be recorded, you can request to our call handler that the call is not recorded. In this situation, the call handler will normalyl advise you to therefore contact us via eMail or in writing by post.

In exceptional circumstances, you may be transferred to a phone with the call recording then paused. This decision will be made by a member of the Senior Management Team. The Senior manager will, in these exceptional circumstances, ensure the caller’s call is then not recorded by pausing the recording.

Ways we collect

1. Contact Forms and Cart/Checkout Emails – These use the customer’s email, to send all the required information to WoodenBlinds.co.uk Team or to the Customer. That data is then used to provide Customer with the best shopping experience possible. If a user fills out any “Email” box on the website, it will create a record within the shop’s database. Depending on the box filled, that record will be marked with either “Accepts Marketing” or “Does not accept Marketing”.
2. 2) All the information input during the checkout is used by the relevant payment provider (Stripe, Paypal, Klarna, Yorkshire Payments) to prevent scam and ensure the security of the transaction for both parties (WoodenBlinds.co.uk and Customer).
3. 3) If a user creates an Account on the website, they have a full view into all the data held in the database record, however you cannot remove most of it through the portal. To remove the full customer record, please contact WoodenBlinds.co.uk in writing to [email protected] and we will remove within 5 working days.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Klaviyo, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Klaviyo’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer (Oliver Hudson) to [email protected].

We use a third-party provider, Klaviyo, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Klaviyo’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer (Oliver Hudson) to [email protected].

THIRD PARTY PRIVACY POLICIES

Our Payment Providers

Stripe Payments – https://stripe.com/gb/privacy

Yorkshire Payments – https://yorkshirepayments.com/privacy-policy/

Paypal – https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Klarna – https://www.klarna.com/uk/privacy-notice/

Our Mailing List eMail Provider

Klaviyo – https://www.klaviyo.com/privacy

Our Delivery ProvidersRoyal Mail – https://www.royalmail.com/gdpr

DHL – https://send.dhlparcel.co.uk/parcel-delivery/privacy-policy

DPD – https://www.dpd.co.uk/privacy_policy.jsp

XDP – https://xdp.co.uk/privacy_policy.html

DX – https://www.dxdelivery.com/legal/privacy-policy/

Access to your personal information

Under GDPR, you have the right to access and amend any of their personal data that you hold. Make it easy for them by including a name and contact email.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer (Oliver Hudson) at [email protected].

We will need to see two copies of valid identification to be able to send you the data requested. Please see the below accepted forms of identification:

• Passport
• Birth Certificate
• Driving License
• Utility Bill (dated within the last 90 days)
• Bank Statement (dated within the last 90 days)

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

If you do not agree to any part of this privacy policy, you should not use our website.