Dolphin Grey Luxury EcoWood

For products qualifying for same day dispatch & free next day, please be aware that this is a production upgrade through the factory and not to be confused with a courier service. The order must be made before 11am and all products in the order must qualify for this. For any order after 11am, qualifying orders will dispatch the next working day.

Although we send all items on a next day service, due to our freight mostly being un-conveyable through the courier hub network our delivery partners ask that we allow 2 working days for any item sent by us.

To take advantage of our free promotion production upgrades, these must be selected in checkout. A delivery fee will be payable on any order under our threshold of £199.00, regardless of any free production promotion we advertise on our individual products.

The headrail of all our Sunwood Blinds are made from an extremely strong PVC material, and are colour co-ordinated as close as possible to the blind colour.

The bottom bar of this blind is solid.

All brackets and components are included. We do not include any wall plugs or fixing screws, as each window can have different fixings, unfortunately we cannot provide a universal solution. The blinds are easily fitted using our universal brackets which can be face, side or top fixed to the window, wall or lintel.

All blinds are supplied as standard with a Left Hand Tilt and Right Hand Raise operation. We do have the facility in certain blinds to change the control sides for a fee, and this will be visible in the drop down boxes on the product page when available.

The blinds are cut from pre-manufactured box sizes, so the ends will be unfinished/unpainted. As blinds usually sit inside a Recess then this is not a problem, but for Real Wood Blinds we do offer a Stained Ends Service for if you are installing blinds in a bay window or outside the recess.

Please note that for real wood Venetian blinds – due to the porous nature of real wood, the stained ends service will improve the exposed ends but will not create a ‘perfect’ stain/finish. The stain will be co-ordinated to the colour of the wood stain, but please note that this may not be an exact match.

The pelmet is left “Uncut” at the standard box size so it can be cut to size by you with a standard hacksaw. As standard the pelmet is mitred on one side only and we include both mitre pieces as standard. We do offer a “Flush Cut to Size” and “Pelmet Cut & Mitred With Returns” options for an additional cost within each product page. For the Mitred Returns we will always send these separately to the pelmet, so that they do not break in transit – all fixings are included to join these together.

If you’d like to know the box size of your blind to help determine the pelmet size, please contact us with the product name, width measurement, and fitting type (e.g. recess).

The actual drop of your blind is manufactured as close as possible to your measurements, dependant on your slat size, on occasions the blind can be slightly longer than the drop requested.

Should extra slats sit on the bottom bar?
On all our Wooden Blinds it is normal for up to two slats to sit on the bottom bar, this is to cover the punch holes in the bottom bar and to minimise the light seepage. Sometimes you will have a second slat sat on the bottom bar, this is there to block the light when closed, and even though it may look like it shouldn’t be there – trust us it is meant to be!

The amount of ladders will be determined by the width of your blind, and we cannot alter the ladder spacings. If you require to know the specific amount of ladders in any blind, then please contact us.

All our blinds are made to measure and manufactured by highly skilled professionals.

Due to the custom nature of our products, we have a Width tolerance of +/- 5mm and a Drop tolerance of +/- 10mm on all Recess, Exact Blind Size and Bracket to Bracket measurement options.

Whilst we aim to be as accurate as possible, the two tolerances are due to machinery and saw blades which cut our fabrics and components. If the blind received in an order is within the correct size and tolerance, then we are unable to replace the blind or accept a return for the item. If there are multiple blinds in an order and only certain blinds have issues, then those blinds will be queried, and we would not accept returns for any correct item on an order.
Wooden Blinds are made to measure and due to the way that they are cut to size, small chips can sometimes occur on the edges of the slats, this is an inherent factor when cutting the slats and any visible chips or blemishes which are 5mm or less are within our tolerance, as they are not visible to the eye when standing at least a meter away from your window.

Wooden and Faux Wooden Blinds can sometimes arrive with scratches on the face of the headrail, this is within this product tolerance as we supply a Pelmet/Valance to sit over the front of the blind which would hide any of these manufacturing blemishes from view when the blind is installed.

The weight of blinds, typically over 2000mm wide, will naturally be heavy; more so in Faux Wood, as this product is naturally heavier due to the material. If you are worried about the blind being too heavy, then we advise to either motorise your blind or split the larger windows down into smaller blinds. When raising and lowering your blinds, in any case, it is good practice for one hand giving assistance to compensate for the weight of the slats to ease the operation.

BlindsbyPost will look at each case on a case-by-case basis to resolve any issues you may have with your order.

We are longstanding members of the British Blinds & Shutter Association (BBSA) and take the safety and care of young children very seriously. As members of the BBSA we are committed to manufacture blinds that are child safe and too comply with the guidelines outlined in the British & European Safety Standards (BS EN 13120:2009+A1:2014).

We supply all blinds with a cleat, which will ensure all cords are safely secured to the wall, wrapping around a clear cord tidy. A breakaway cord condenser is pre-fitted to the lift cords so that when a horizontal force is applied to the cords above the condenser, it safely breaks away, eliminating any hazardous loops.

We will never manufacture a Venetian blind with a cord drop longer than 1000mm, and we wholly recommend that once you have installed the blind, you ensure the bottom of the cords are at least 1500mm from the floor. We appreciate cords of 1000mm can be hard to reach on a high window, so if you call us with your Install Height (measuring from the floor to where the brackets will fit) then we can advise if we can produce longer cords, but please note the guidance of 1500mm from the floor to the bottom of the cords must be followed with no exceptions.

We recommend that regular visual checks are carried out to ensure that no components or blind parts have been damaged, dislodged or lost which could result in operating difficulties and/or cause a safety risk. If any maintenance is required, we recommend that the work is carried out immediately, by a reputable blind company and the blind to be removed and not used if there is a safety concern.

“Blackout” or “Blockout” fabrics – if stated, although the material is blackout/blockout, the blind can contain some light leakage, as such we are unable to advertise any blind system as 100% blackout. As examples; on a vertical blind you may get light leakage between each slat and around the full blind, on a perfect fit blind you may get light leakage between the material and frame and on a roller blind you will get light leakage between the fabric and the edge of the brackets. Some blinds are more effective than others, so please feel welcome to contact our customer care team to find the most ideal blind for you.

Please note: from 01/01/26 our bottom bars and pelmets have been updated to a new curved design on real wood venetian blinds

Product images shown are for illustration purposes only. Whilst we aim to show most accurate representation possible, we cannot guarantee that the colour/texture/finish you see accurately portrays the true colour/texture/finish of the product due to other factors. We always suggest that you order a free sample before making a purchase to make sure that you are happy with the colour(s)/texture(s)/finish(s)/product(s). Our free samples are posted by first class on the same day.